Privacy Policy

GetCTC.org is a service created by Code for America Labs, Inc. ("Code for America", "we", "us", "our") to help low to moderate-income households access tax benefits, like the Advance Child Tax Credit (AdvCTC) and Economic Impact Payments through accessible tax filing services.

This Privacy Policy describes how we collect, use, share, and protect your personal information. By using our Services, you agree to the terms in this Privacy Policy. This Privacy Notice applies regardless of the type of device you use to access our Services.

If you have any questions or concerns about this Privacy Notice, please contact us at support@getctc.org

Overview

Information we collect

We follow the Data Minimization principle in the collection and use of your personal information. We may collect the following information about you, your dependents, or members of your household:

Personal identifiers such as name, addresses, phone numbers, and email addresses
Date of birth
Demographic information, such as age and marital status
Personal identifiers such as name, addresses, phone numbers, and email addresses
Date of birth
Demographic information, such as age and marital status
Characteristics of protected classifications, such as gender, race, and ethnicity
Tax information, such as social security number or individual taxpayer identification number (ITIN)
State-issued identification, such as driver’s license number
Financial information, such as employment, income and income sources
Banking details for direct deposit of refunds
Details of dependents
Household information and information about your spouse, if applicable
Information from your computer or device, such as IP address, operating system, browser, date and time of visit, and click-stream data (the website or domain you came from, the pages you visit, and the items you click on during your session)

We collect information as required by the IRS in Revenue Procedure “Rev RP-21-24.”

How we collect your information

We collect your information from various sources, such as when you or your household members

Visit our Site, fill out forms on our Site, or use our Services
Provide us with documents to use our Services
Communicate with us (for instance through email, chat, social media, or otherwise)

We may also collect your information from third-parties such as

Our partners who are assisting you with tax preparation services or any other benefit programs that you apply for
The Internal Revenue Service (“IRS”) or other government agencies relating to our Services

Using information we have collected

We use your information for our business purposes and legitimate interests such as

To help connect you with the free tax preparation services or any other benefit programs that you apply for
To complete forms required for use of the Services or filing of your taxes
To provide support to you through the process and communicate with you
To monitor and understand how the Site and our Services are used
To improve the quality or scope of the Site or our Services
To suggest other services or assistance programs that may be useful to you
For fraud detection, prevention, and security purposes
To comply with legal requirements and obligations
For research

Information shared with others

We do not sell your personal information.

We do not share personal information to any third party, except as provided in this Privacy Policy. We may disclose information to contractors, affiliated organizations, and/or unaffiliated third parties to provide the Services to you, to conduct our business, or to help with our business activities. For example, we may share your information with

VITA providers to help prepare and submit your tax returns
The Internal Revenue Service (IRS) in order to help you e-file your taxes and/or other forms to qualify for the Child Tax Credit payments
Third parties to distribute surveys, focus groups, or for other administrative, analytical, and marketing purposes. These third party communications are for the purpose the betterment of the product, to learn about the experience and to update you if you asked for updates
Code for America has third party relationships with program and service providers who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us, pursuant to written instructions. We may share your information with business partners and other third parties in order to allow them to provide you with offers or products and services that we think may benefit you. If you do not want us to share your personal information with these companies, please contact us at support@getctc.org.

We require our third parties acting on our behalf to keep your personal information secure, and do not allow these third parties to use or share your personal information for any purpose other than providing services on our behalf.

We may share your information with third parties in special situations, such as when required by law, or we believe sharing will help to protect the safety, property, or rights of Code for America, the people we serve, our associates, or other persons.

We may share limited, aggregated, or personal information with government agencies, such as the IRS, to analyze the use of our Services, free tax preparation service providers, and the Child Tax Credit in order to improve and expand our Services. We will not share any information with the IRS that has not already been disclosed on your tax return or through the GetCTC website.

Your choices regarding your information

We value and respect your privacy and offer you choices over how we collect, use, and share your information.

Postal mail, email, and promotions

To update your preferences or contact information, you may

contact us at support@getctc.org and request removal from the GetCTC update emails
follow the opt-out instructions provided in emails or postal mail
click on the “unsubscribe” hyperlink contained in our promotional emails from Code for America

Please note that even if you unsubscribe from promotional email offers and updates, we may still contact you for transactional purposes. For example, we may send communications regarding your tax return status, reminders, or to alert you of additional information needed.

Cookies are small text files that websites place on the computers and mobile devices of people who visit those websites. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails.

We use cookies and other technologies like pixel tags to remember your preferences, enhance your online experience, and to gather data on how you use our Sites to improve the way we promote our content, programs, and events.
Your use of our Sites indicates your consent to such use of Cookies.

Most browsers are initially set up to accept HTTP cookies. If you want to restrict or block the cookies that are set by our Site, or any other site, you can do so through your browser setting. The ‘Help’ function in your browser should explain how. Alternatively, you can visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers. You will find general information about cookies and details on how to delete cookies from your machine.

Transactional SMS (Text) Messages

You may unsubscribe to transactional messages by texting STOP to 58750 at any time. After we receive your opt-out request, we will send you a final text message to confirm your opt-out. Please see GetYourRefund's SMS terms, for additional details and opt-out instructions for these services. Data obtained through the short code program will not be shared with any third-parties for their marketing reasons/purposes.

Analytics

We use MixPanel and Google Analytics to understand how visitors use our site and to gather aggregate performance metrics. To learn more about MixPanel’s privacy practices and any opt-out choices it offers, click HERE. To learn more about Google Analytics privacy practices and any opt-out choices it offers, click HERE. You can also email support@getctc.org for additional information.

Additional Services and Resources

We may provide additional links to resources we think you'll find useful. These links may lead you to sites that are not affiliated with us and/or may operate under different privacy practices. We are not responsible for the content or privacy practices of such other sites. We encourage our visitors and users to be aware when they leave our site and to read the privacy statements of any other site as we do not control how other sites collect personal information

How we protect your information

Protecting your personal information is extremely important to us so we take reasonable administrative, technical, and physical precautions to protect your information both online and offline.

Still, no system can be guaranteed to be 100% secure. If you have questions about the security of your personal information, or if you have reason to believe that the personal information that we hold about you is no longer secure, please contact us immediately as described in this Privacy Notice.

Data Retention

We will retain your information as long as necessary to: provide Services to you, operate our business consistent with this Notice, or demonstrate compliance with laws and legal obligations.

If you no longer wish to proceed with the GetCTC application and request to remove your information from our Services prior to application submission, we will delete or de-identify your information within 90 days of when the Services are terminated unless we are required by law to retain your information. In that case, we will only retain your information as long as required by such law.

Children’s privacy

We do not knowingly collect personal information from unemancipated minors under 16 years of age.

Changes

We may change this Privacy Policy from time to time. Please check this page frequently for updates as your continued use of our Services after any changes in this Privacy Policy will constitute your acceptance of the changes. For material changes, we will notify you via email, or other means consistent with applicable law.

Access Request

GetCTC.org respects your control over your information and, upon request, we will confirm whether we hold or are processing information that we have collected from you. You also have the right to amend or update inaccurate or incomplete personal information, request deletion of your personal information, or request that we no longer use it. Under certain circumstances we will not be able to fulfill your request, such as if it interferes with our regulatory obligations, affects legal matters, we cannot verify your identity, or it involves disproportionate cost or effort, but in any event we will respond to your request within a reasonable timeframe and provide you an explanation. In order to make such a request of us, please email us at support@getctc.org.

Please note that for personal information about you that we have obtained or received for processing on behalf of a separate, unaffiliated entity--which determined the means and purposes of processing, all such requests should be made to that entity directly. We will honor and support any instructions they provide us with respect to your personal information.

Effective Date

This version of the policy is effective October 22, 2021.

Questions

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

If you have any questions, comments, concerns, or complaints with the Site, please contact us by email at support@getctc.org or by mail at:

GetCTC
c/o Code for America
972 Mission Street
San Francisco, CA 94103

We will do our best to resolve the issue.